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Montway Auto Transport has delivered over 600,000 vehicles in its years in the car shipping business. For its stellar reputation and low average rates, we gave Montway the title of Best Service among the industry’s best car shipping companies. But what do Montway Auto Transport reviews say about the company?
This article will carefully examine Montway’s auto transport services and shipping costs – as well as Montway Auto Transport reviews from customers – so you can make an informed decision when shipping your car.
Montway Auto Transport Highlights
MMontway Auto Transport has more than 15 years of experience in the vehicle shipping industry and is headquartered in Schaumburg, Illinois near Chicago.
In 2021, Montway received the Bronze Stevie® Award for Innovation of the Year in the Business Service Industries category. The car transport company was also recognized as one of the fastest-growing private companies by Inc. 5000 and received a Patriot Award for being a Military Support Employer.
Montway Auto Transport Cost
Montway now offers an instant quote tool on its homepage to help you get a better idea of how much it might cost you to ship your car. We were able to calculate the cost of shipping a 2018 Toyota Camry in running condition between several destinations in just a few minutes.
Here’s what we got back:
- Houston, Texas to Los Angeles, California, door-to-door open shipping: $899 ($859 with cash discount)
- Houston, Texas to Los Angeles, California, door-to-door enclosed shipping: $1,459 ($1,419 with cash discount)
- Raleigh, North Carolina to Jacksonville, Florida (461 miles), door-to-door open shipping: $719 ($689 with cash discount)
- Raleigh, North Carolina to Jacksonville, Florida (461 miles), door-to-door enclosed shipping: $1,109 ($1,079 with cash discount)
A report from Forbes says the national average rate for a car shipment is $1,650, but there are a lot of factors that impact shipping costs. For comparison, Easy Auto Ship charges a base rate of $1 per mile for the first 500 miles of a shipment, but that rate drops to 60 cents for trips between 1,000 and 2,000 miles.
What Factors Affect Shipping Costs?
Simply moving a vehicle comes with a price, but auto shipping costs are also influenced by add-on options from car carriers, as well as external factors. Here’s an overview of what shapes the price you pay for transport:
- Distance: The longer the distance, the heftier the bill.
- Time of year: Shipping a car during the summer or in January usually means additional expenses.
- Cost of fuel: When truck drivers have to pay more for fuel, the extra cost is passed on to customers.
- Vehicle operability: Inoperable vehicles are more expensive to ship than fully operational cars.
- Type of car: Larger autos and specialty vehicles such as RVs and motorcycles tend to cost more to ship.
- Road conditions: Factors such as traffic, construction, weather, and the condition of the highway can influence the cost of car shipping.
- Type of transport: Choosing an option such as enclosed shipping or expedited transport means paying a higher shipping price.
- Shipping destination: Transporting a car from terminal to terminal is cheaper than having the shipping company do a drop-off at your door. Montway only offers door-to-door shipping, however.
While closed transport means a more secure shipping process, Montway says using this method of transportation can increase a customer’s shipping bill by 30% to 40%.
Montway Auto Transport Discounts
For customers looking to get cheap car shipping, Montway does offer discounts. Active duty military personnel and veterans can receive a discount by calling a customer service representative, and you can knock money off your bill by paying in cash.
Another way to save is by transporting multiple vehicles at once. It also helps to be a returning customer since you may qualify for a lower rate. In the event you decide Montway isn’t the auto transportation company for you, you can get a full refund if your vehicle hasn’t been assigned to a carrier. If a carrier has been assigned, you’ll receive a refund minus a $199 service fee or the amount of your partial payment, whichever is less.
Montway Auto Transport Car Shipping Services
Montway Auto Transport offers auto transport to and from the continental US, as well as Hawaii and Alaska. The provider brokers deals with car shippers across the country to offer several methods of vehicle transport.
Here is an overview of the shipping services you can get with Montway Auto Transport:
- Expedited shipping
- Classic car shipping
- Door-to-door delivery
- Open trailer transport
- Enclosed trailer transport
When transporting cars, Montway lets customers ship personal items in one suitcase or box up to 100 pounds at no extra cost. Due to safety regulations, the truck driver can inspect the vehicle for unlawful items.
Montway Auto Transport ships most vehicle types. These include:
- ATVs
- SUVs
- Sedans
- Minivans
- Motorcycles
- Pickup trucks
- Passenger vans
Vehicles not eligible for shipping through Montway Auto Transport include RVs, trailers, and boats.
Montway Auto Transport makes sure that any shipment it brokers is insured. All land shipments come with Inland Marine Cargo insurance coverage up to $100,000. This is carried by the motor carrier but has certain limitations. If you’re shipping by sea, the oceanic transporter is deemed responsible via the terms and conditions of the shipping agreement. So if you do ship outside of the continental U.S., we recommend reading the fine print.
How to Ship a Car With Montway Auto Transport
Many Montway Auto Transport reviews celebrate the company’s easy shipping process. This is especially great news for people shipping a car for the first time. But what, exactly, is that process?
There are just a few steps to shipping your car with Montway:
- Book your service: After getting a quote, you can book your service with Montway, including choosing your preferred dates and shipping methods. If you need to ship your car in a hurry, or even get next-day service, it may be possible—albeit for an extra fee.
- Prepare your car to be shipped: Montway allows you to pack 100 pounds of personal items in the trunk of your vehicle. But before you ship your car, be sure to secure all loose items that may get tossed around the vehicle and cause damage during shipment.
- Get your car picked up: Since Montway Auto Transport does not offer terminal-to-terminal shipping, your driver will come to pick your car up at or near a destination you choose. For most people, that’s their home.
- Wait: Depending on the shipping distance, weather and traffic conditions, and your motor carrier’s schedule, your shipment could take several days.
- Collect your vehicle: Due to the fact that Montway only offers door-to-door shipping, your car will arrive close to your home or another destination you choose. You or someone you trust should sign the Bill of Lading when it does. This is an official legal document that acts as a receipt and contains all the details of your shipment.
Montway Auto Transport Reviews & Ratings
In designating Montway as the car shipping company with the Best Service, our research team looked at Montway Auto Transport reviews from both industry experts and customers discussing their shipping experiences.
Montway has mostly positive reviews on websites such as Trustpilot and the Better Business Bureau (BBB). The vehicle transport company is accredited by the BBB and carries an A+ rating from the agency. With over 1,700 customer reviews on the BBB website, Montway averages a 4.49 out of 5-star customer rating.
Montway Auto Transport reviews are similar on Trustpilot, where the car shipper has a 4.3 out of 5.0-star rating based on over 900 reviews. Even though these are good scores for any business, some of Montway’s auto shipping competitors boast higher ratings from the BBB, Trustpilot, or both.
Positive Montway Auto Shipping Reviews
In the Montway Auto Transport reviews we found, people who had positive customer experiences reported that their vehicles arrived on time and without damage or much hassle.
Here are some positive customer reviews:
“Prompt pickup and super-fast delivery. Got my car from Seattle [area] to New York area in just [six] days. No scratches or damages to the car.”
– Manoj B. via Trustpilot
“The trucking company picked by Montway, Kotermak Auto Transport, was awesome. My car went into the trailer smoothly and was never moved from the spot until it was delivered at its destination. The [trucker] was very courteous and polite. Overall, this move exceeded my expectations.”
– Imran S. via BBB
Negative Montway Auto Transport Shipping Reviews
As for less favorable Montway Auto Transport reviews, we found a few common issues experienced by less-than-satisfied customers. These included vehicle damage, surprise costs not included in the original shipping quotes, and truck drivers being late on pickup dates and delivery dates.
Here are two negative reviews of Montway Auto Transport:
“Montway is the typical broker. Promises everything, but one hour before delivery, ‘Sorry we can’t cover your load.’ Left me with two vehicles to move at the last minute.”
– Robert B. via BBB
“Don’t use this company! They subcontracted the transport and our car was totaled. This was a four-hour transport. Horrible customer service, and the claim they filed with subcontractors’ insurance company went nowhere.”
– Truet M. via Trustpilot
Montway Auto Transport: 4.5 Stars
With affordable rates, plenty of discounts, and a positive customer service reputation, Montway Auto Transport is an excellent choice for most drivers. Our team of experts awarded the auto transporter 4.5 stars and recognized it for having the Best Service in the industry.
Keep in mind that Montway does not offer transport for specialty vehicles such as boats and RVs. It would be nice for Montway to offer GPS tracking as well, but customers can inquire about the location of their vehicles at any time.
Our Other Recommendations for Car Shipping
Even if Montway Auto Transport checks all your boxes for car shipping services, our experts advise getting no-obligation, free quotes from multiple car shipping companies before making a financial commitment. Two other car transport providers worth checking out are Easy Auto Ship and Sherpa Auto Transport.
Easy Auto Ship: Best Benefits
Easy Auto Ship is one car shipping provider that may appeal to budget-conscious customers. Our research experts found that Easy Auto Ship has some of the cheapest rates among car transport companies and honors quotes for up to 30 days. Easy Auto Ship gets our award for Best Benefits and an overall rating of 4.5 out of 5.0 based on reputation, prices, services, and customer service.
Like Montway, Easy Auto Ship offers shipping in all 50 states and international transport. The company also has an A+ rating from the BBB and 4.63 out of 5 stars on the BBB website based on customer reviews.
Sherpa Auto Transport: Best for Locked-In Pricing
Customers who want to know the cost of shipping upfront might want to consider Sherpa Auto Transport. The Charlotte, North Carolina-based company offers similar services to Montway with enclosed transport, open transport, and door-to-door shipping but no terminal-to-terminal shipping. However, unlike Montway, Sherpa guarantees the price you’re quoted is the price you’ll pay. The company also offers its Clean Car Guarantee, which gets you a reimbursement of up to $20 for a car wash after your car arrives.
Sherpa Auto Transport earned our award for Best for Locked-In Pricing and an overall rating of 4.0 out of 5.0 based on reputation, prices, services, and customer service. Despite only being four years old, Sherpa is a BBB-accredited business with an A+ rating. Customers gave Sherpa 4.9 out of 5 stars on the BBB website.
FAQ: Montway Auto Transport Reviews
What is the best auto transport company?
Our research experts have found that Montway Auto Transport, Sherpa Auto Transport, and Easy Auto Ship can be great options when it comes to vehicle transportation. Ultimately, deciding which company is right for you depends on budget, shipping destination, and transport type.
Is Montway Auto Transport a broker?
Like most auto transport companies, Montway brokers shipping contracts with a network of long-distance car carriers across the country. By acting as a middle man, it claims to find consumers the best deal and streamline the shipping process.
How long does Montway Auto Transport take?
The time frame on auto transport varies by distance and location, but it usually takes one to five days.
What is the phone number for Montway Auto Transport customer service?
If you need to reach Montway Auto Transport for support, you can call their customer service line at (888) 497-9792. You can also get text-based help from live chat support online at montway.com.
Original article: Montway Auto Transport: Reviews, Cost & Services (2021)
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